How to delete your rummy account

Closure and self-exclusion are different actions. Closure is permanent. Self-exclusion is reversible. The desk recommends thinking carefully before requesting closure. If you want a break, self-exclusion is the right tool. If you want to stop playing permanently, closure is the right tool.

Self-exclusion is reversible. The platform allows the player to log in after the exclusion period ends. The exclusion period is 1 month to 5 years. The exclusion is a hard lock — the player cannot bypass it, even with a support request. The exclusion is for the player's benefit, not the platform's.

Closure is permanent. The platform closes the account and deletes the data per its privacy policy. The player cannot reopen the account. The player cannot create a new account on the same platform. The closure is the end of the player's relationship with the platform.

The desk's recommendation is to use self-exclusion first. If the player wants to play again after the exclusion period, the player logs in. If the player is confident they want to stop, the player requests closure. Closure is a one-way door; self-exclusion is a two-way door.

Both actions are reversible within the platform's cooling-off period. The platform typically allows 7 days to cancel a closure or self-exclusion request. After the cooling-off period, the action is final.

The platform's account closure process helps be reversible. The cooling-off period is 7 days. If the player logs in during the cooling-off period, the closure is cancelled. The reversal is by design — the platform does not want to close an account that the player wants to keep.

The platform's data retention policy is documented in the platform's privacy policy. The platform retains KYC documents for 5–7 years for AML compliance. The platform retains transaction history for the same period. The platform retains the closure confirmation for 3 years. The player can request a copy of the closure confirmation at any time.

The closure confirmation is the player's proof of account closure. The confirmation is an email. The email contains the closure date, the closure reason, and the platform's reference number. The player should save the email. The player should save the email in a place they can find in 5 years.

The desk's recommendation is to set a self-exclusion first. The exclusion is reversible. The closure is permanent. The player should not request closure unless they are confident they want to stop playing. The platform does not refund the closure decision.

The player can request a copy of the data the platform holds after closure. The request is a GDPR-style data access request. The platform responds within 30 days. The response includes the KYC documents, the transaction history, and the closure confirmation. The response is in PDF format.

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The desk's editorial team reviews every piece before publication. The review includes a fact-check pass, a source-verification pass, and a craft pass. The review is documented in the editorial principles section. The desk publishes the corrections on the affected page when a piece is updated.

The desk's recommended reading list is in the editorial index section. The list is curated by the desk. The list is updated quarterly. The list is the desk's view on the most useful pieces for the reader who is new to rummy or who wants to deepen the reader's understanding.