How to reach the desk

Every email the desk receives is read by a human. The desk does not use automated response systems for the first reply. The desk reads the email, evaluates the content, and writes a response that addresses the specific point raised.

For corrections, the desk verifies the correction against the affected page. If the correction is accurate, the desk updates the page and includes a corrections note at the bottom of the email reply. The correction is published on the page within 48 hours.

For tips, the desk evaluates the tip for editorial relevance. If the tip is relevant, the desk follows up via email to confirm the source and the facts. The desk protects sources by default. The desk does not publish the source without explicit consent.

For platform reports, the desk verifies the report against the platform's public documentation. If the report is accurate, the desk updates the review list and includes the verification in the email reply. The platform report is verified within 48 hours.

For privacy requests, the desk treats the request as a deletion request by default. The desk deletes all data held on the requester and confirms the deletion within 7 days. The desk does not retain the request itself after the deletion is confirmed, except as required by law.

The desk respects the source's preference for anonymity. The desk does not publish the source's name without consent. The desk does not share the source's email with the platform. The desk does not share the source's email with the regulator. The desk protects the source as a journalistic practice.

The desk's response time is a commitment, not a guarantee. The desk commits to 48 hours for verifications and 7 days for tips. The desk occasionally misses the commitment. The desk publishes a missed-response report on the news page. The report lists the date, the email, and the reason for the delay. The report is the desk's accountability.

The desk does not respond to legal threats. The desk does not respond to demand letters. The desk publishes the threat on the news page, with the docket number if available. The desk's policy is documented in the editorial principles section.

The desk does not respond to spam. The desk does not respond to mass-solictation emails. The desk does not respond to SEO pitch emails. The desk replies to relevant emails and ignores the rest. The desk's relevance filter is documented in the editorial principles section.

The desk's email channel is the primary channel and will remain so. The desk does not plan to launch a chat channel. The desk does not plan to launch a phone channel. The desk's editorial team is small. The team prefers writing to talking. The writing is the desk's strength.

The desk's coverage is built on three principles. The first principle is editorial — does the piece serve a reader who is making a real decision. The second principle is compliance — does the piece satisfy the relevant Indian laws on responsible editorial coverage. The third principle is craft — does the piece read like a professional magazine article.

The desk's editorial team reviews every piece before publication. The review includes a fact-check pass, a source-verification pass, and a craft pass. The review is documented in the editorial principles section. The desk publishes the corrections on the affected page when a piece is updated.

The desk's recommended reading list is in the editorial index section. The list is curated by the desk. The list is updated quarterly. The list is the desk's view on the most useful pieces for the reader who is new to rummy or who wants to deepen the reader's understanding.